Service policy
Paid Repair Service Terms
DJI provides our customers with paid repair service for products that do not meet the conditions falling under our warranty. Customers will be charged for diagnostic, labor, materials, repair and return delivery.
If the customer decides not to move forward with the repair, the customer will be liable for payment of return delivery of their product(s), as well as the cost of diagnosis.
Diagnosis is free of charge if the product is within warranty period.
1. Paid repair service will include the following:
- Products that are no longer covered under the warranty and/or warranty has expired.
- All other situations that do not meet with the conditions pursuant to the warranty service (see details in Warranty service terms).
2. Paid Repair Service Process Flow - Products purchased directly from DJI
3. Paid Repair Service Process Flow - Products purchased from DJI Authorized dealers
4. DJI after sale service center contact info
Location: DJI NORTH AMERICA Service Line: +1 (818) 235 0789 Contact Email: us.support@dji.com Office Hours: Monday to Friday, 9:00AM to 5:00PM (Pacific Standard Time GMT-8:00) |
Location: DJI EUROPE Service Line: +49 (0) 1803 354000* Contact Email: support.europe@dji.com Office Hours: Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00) *9 ct/min from the German fixed network, mobile telephone maximum price is 42 ct./Min. (9 ct/Min. aus dem deutschen Festnetz, der Mobilfunkhöchstpreis liegt bei 42 ct./Min.) *Tariffs may vary if you call from outside of Germany |
Location: DJI JAPAN Service Line: Coming Soon! Contact Email: support.jp@dji.com Office Hours: Monday to Friday, 9:30AM-6:00PM (Tokyo Time GMT+9:00) |
Tip: If you bought your product from a DJI authorized dealer, we would recommend that you contact them first with regards to technical support issues. |
5. Download "DJI Product Repair Form"
6. DJI product warranty period of main parts
* Warranty period may varies according to local laws and regulations.
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