Last updated: April 1, 2024.
Thank you for shopping at the DJI Online Store (http://store.dji.com).
By checking the “By placing your order, you agree to our Terms of Sale” box and clicking the “Place Order” button on the “Secure Checkout” Page, or by making any purchase at the DJI Online Store, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions, DJI Website Terms of Use (available at http://www.dji.com/terms), and the DJI Privacy Policy (available at http://www.dji.com/policy) (together, these “Terms”).
Saikoron LLC is the operator of store.dji.com in the United States(“DJI”). DJI handles and processes the promotions, orders, payment transactions, and shipments from store.dji.com for US market.
You must be at least 18 years old to place orders on the DJI Online Store. If you are not eligible or do not agree to any of the Terms, then you may not use the DJI Online Store to place orders.
Standard Refund and Replacement
In addition to the return and replacement services provided under the After-sales Service Polices (available at http://www.dji.com/service/policy)， as well as your statutory rights under applicable law, you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method*. Any returned item for such refund or replacement must meet one of the following criteria:
1. The item has manufacturing defects; or
2. The item has no manufacturing defects, shows no wear or damage, unaltered from their original state, and in a condition that permits us to resell them.
Please note that you need to send us a refund or replacement request before you return any items. Your refund and replacement requests can contact us or via DJI online support.
Hardware Returns: If you are returning hardware, you must include the product(s), complete and standard accessories (includes but not limited to the charger, USB cable, user manual), the original manufacture packaging, valid proof-of-purchase(s) or invoice(s) and gifts to our designated address.
Software Returns: If you are returning software, you must also include all media and product keys. Since our software are subject to electronic download, we will cancel or modify the access to the download link(s) or the digital key(s) of the product upon your refund and replacement request. We may also require you to sign an electronic letter of destruction as a condition of refund and replacement of software products.
DJI Care: DJI Care can only be refunded if the product covered by your DJI Care plan has been returned, and no service has been provided under the DJI Care plan. For refund of DJI Care, you must include the valid proof-of-purchase or receipt, poof of successful return of the aircraft and the S/N of the returned aircraft and gimbal.
Failure to include items requested in this section may prevent or delay your refund or replacement. All shipping cost including, without limitation, shipping fee, insurance, brokerage, duties, freight for returned goods shall be at your own expenses. If you choose payment on delivery, we will deduct the delivery cost from your refund. Upon receiving the items, we will send you a test report. Once the return criteria are confirmed, we will refund or replace your product(s) as you request.
A refund or replacement will not be provided in following cases:
1. The product is not originally purchased from the DJI Online Store.
2. The product is returned beyond 14 calendar days of the date the product is delivered to your address.
3. Products and/or product labels, serial numbers and packaging show wear, damage, or signs of tampering or alteration.
4. Product sent in for refund does not include all original accessories, attachments and packaging.
5. Valid proof-of-purchase(s) or receipts are not provided.
6. The virtual goods, gift cards and performed services are not eligible for return and replacement.
7. The goods are clearly claimed not applicable to the refund and replacement.
8. Any other condition set forth in the After-sales Service Policies (available at http://www.dji.com/service/policy).
Pricing and Price Reductions/Corrections
DJI reserves the right to change prices for products displayed on the DJI Online Store pages at any time without notice, and to correct pricing errors that may inadvertently occur. If a pricing mistake occurs on the DJI Online Store, you agree that DJI will not be bound by that incorrect price, unless you have already been charged. In case of pricing errors on the website or made in connection with your order, we will send you notifications to allow you to continue your transactions at the correct price, or cancel your order without any cost on your side.
Should DJI reduce its price on any DJI product within 7 calendar days from the date you receive your product, feel free to contact the DJI at http://www.dji.com/contact to request a refund or DJI credits of the difference between the price you have been charged and the current selling price. To receive the refund or DJI credits you must contact DJI within 7 calendar days since the day the price is changed. Please note that this excludes any limited-time price reductions, such as special sales event (such as Black Friday and Cyber Monday) and offers advertised as limited in quantity.
End-user Consumers Only
The DJI Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any product or services obtained from the DJI Online Store. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe you are purchasing products for resale.
United States, Canada, and Mexico Shipping Only Products purchased from the DJI Online Store will only be shipped to address within Canada, United States, and Mexico and are subject to applicable export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase DJI product online from other countries, please select your country or region through the DJI Online Store.
Order Confirmation and Acceptance
Order: The order you submitted through the DJI Online Store is subject to acceptance by DJI, and DJI reserves the right to reject any order, in whole or in part, at DJI’s sole discretion at any time before shipment or delivery, as the case may be. Reasons for rejections of order include, but not limited to, credit card rejection, out-of-stock products or service, and/or unusually large or excessive quantities of products or service ordered. Acceptance of one order is independent from any other order. Quoted prices may change due to shortages in materials or resources, increase in the cost of manufacturing, or other factors, up to the point we accept your order.
Confirmation Email: Once we receive your order and payment, we will send you a confirmation email. Your order should NOT be deemed accepted by DJI until you receive the order acceptance email from DJI. DJI may require additional information from you prior to accepting or processing your order. Please notify DJI immediately if any of the items listed in the confirmation email are incorrect.
Order Acceptance Email: Once we accept your order and prepare it for shipping, we will send you an order acceptance email. The email will include shipment details. In most cases, items in stock can be shipped within twenty-four hours. For items out of stock, you will receive the order acceptance email when the item becomes in stock and is prepared for shipping. You can cancel orders that have not yet been shipped from our warehouse. If you submit an order cancellation request after we ship your product, we will process your refund after the product is returned to our warehouse. You can login to your DJI account to track your order’s shipment status. If you place your order as a guest, please check the emails sent by DJI for any shipping information.
Shipment and Delivery
Items in your order may have different shipping methods for you to choose from.Standard Shipping:
The Estimated delivery time is 3-5 business days after order is shipped.
Express Shipping (Available in most of the areas)-For an Additional Fee:
The Estimated delivery time is 2-3 business days after order is shipped. A signature may be required.
Please noted:
The Estimated delivery times start when the item ships and any Estimated delivery times may vary according to your selected address. Unexpected service delays (for example, weather conditions, natural disasters or unforeseen events) add at least two to three business days to your Estimated delivery time. You acknowledge and agrees that any shipment dates specified are estimates only, they are not guaranteed and are subject to change, under such case, DJI will send out notice regarding the revised shipment dates within 30 calendar days. If you do not accept the revised shipment dates, you may cancel the order and obtain a refund by contacting DJI customer service. If we do not hear from you before we ship the products to you, we will assume that you have agreed to the shipment delay.
Please confirm your address before payment. If you enter the wrong address, please contact DJI Support in a timely manner.If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
Delivery shall be deemed complete and risk of loss shall pass to the customers at the point of delivery. All shipping costs including, without limitation, insurance, brokerage, duties, freight are extra and are the responsibility of the customers. Please validate each shipment against the attached packing slips for accuracy of items and quantities promptly upon receipt. Upon discovery of any discrepancy between the attached packing slips and the shipment, such as missing, wrong, or damaged portion of the product, please notify DJI immediately with the relevant damage claim(s) requested from the logistics company. DJI may not be able to issue refund without relevant damage claim(s).
Product Availability
Product availability are subject to change at any time and without notice. DJI reserves the right to place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. For preordered products, DJI cannot guarantee to supply sufficient products to each order. If we are unable to supply the products or services that you ordered after confirming your order, we will cancel your order and offer you a refund. DJI may, at its sole discretion, refuse or cancel any order and limit order quantity. DJI will notify you in advance if such situation occurs.
